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At Five Star Bank, we understand that the privacy and security of personal financial information is of concern to our customers. Protecting your privacy is a top priority and we want you to know what information we may collect and how we may use it. You have chosen to do business with us, and we recognize our responsibility to keep the information you provide to us secure and confidential. We believe that all personal financial information that you provide Five Star Bank through any channel constitutes personal information. In order to provide our customers with a wide range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all Five Star Bank employees for the collection, use and retention, and security of nonpublic personal information.
"Nonpublic personal information" is nonpublic information about you that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history, and overdraft history.
If you decide to close your accounts or become an inactive client, we will continue to adhere to the privacy policies and practices described in this notice.
Five Star Bank maintains physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We restrict access o nonpublic personal information about you to those employees who need to know that information to provide products or services to you. All of our operations and data processing systems are in a secure environment that protects your account from being accessed by third parties. Visitors to the Five Star Bank Website remain anonymous. We do not collect identifying information about visitors to our site. We may, however, use standard software to collect non-identifying information about visitors such as, date and time that our website was accessed, type of web browser utilized, and the numeric Internet address of your server. The Bank may use this information to create summary statistics to determine the level of interest in our website.
What Information We Collect
In the normal course of business, we collect and use various types of information, such as information available from public records, as well as information you provide to us. We may also access information about you, such as credit reports, when considering a request from you for additional services or when exercising our rights under the law or any agreement with you. In addition, we may collect "nonpublic personal information" about you from the following sources:- Information we receive from you on applications or other loan and account forms
- Information about your transactions with us or others
- Information we receive from third parties such as credit bureaus
What Information We Disclose
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law. We are permitted by law to disclose nonpublic personal information about you to other third parties in certain circumstances. For example, we may disclose nonpublic information about you to third parties to assist us in servicing your loan or account with us, to government entities in response to subpoenas, and to credit bureaus. When the Bank conducts business with "nonaffiliated third parties", we require our vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them. We do not share, sell or otherwise make available specific personal customer information with "nonaffiliated third parties" for any purpose without the customer's consent, except when required by law, regulation, or court order, and to third party litigants when required by lawful judicial process or court order.If you decide to close your accounts or become an inactive client, we will continue to adhere to the privacy policies and practices described in this notice.
Confidentiality and Security Procedures
We also take steps to safeguard customer information. We value your trust and handle your information with care. Our employees are informed of their responsibility to protect confidential customer information. Employees are held to the highest standard of conduct in safeguarding the confidentiality of customer information. Employees who violate these standards will be subject to disciplinary measures. All customer information is considered private and privileged and is to be used solely for the purposes of providing you the finest service available.Five Star Bank maintains physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We restrict access o nonpublic personal information about you to those employees who need to know that information to provide products or services to you. All of our operations and data processing systems are in a secure environment that protects your account from being accessed by third parties. Visitors to the Five Star Bank Website remain anonymous. We do not collect identifying information about visitors to our site. We may, however, use standard software to collect non-identifying information about visitors such as, date and time that our website was accessed, type of web browser utilized, and the numeric Internet address of your server. The Bank may use this information to create summary statistics to determine the level of interest in our website.
Updating Information
Five Star Bank makes every effort to ensure that our customers' records are correct and up-to-date. If you determine that your account information is inaccurate or incomplete, please contact us at 916-626-5000 or write to us at P.O. Box 779000, Rocklin, CA 95677. We are pleased you chose Five Star Bank to be your community banking partner and we will continue to make every effort to exceed your customer service expectations.